New Policies & Procedures
To Keep our Staff & Patrons
Safe During a Visit


Step 1: Buy your Tickets

  • We strongly encourage you to purchase your tickets ahead of time as seating is limited. You can buy online or you can call our Box Office at 603-745-2141 and leave a message.
  • The theatre is limited to only 25 – 35% capacity (66 – 90 tickets) in order to keep groups safely distanced. Because of this, seating will be assigned by staff based on party sizes in order to best accommodate as many parties as possible. Changing seats upon arrival will not be possible.
  • When purchasing online, you will have an option to provide a seating preference. We cannot guarantee all requests will be honored, but we will certainly try our best on a first come first served basis. If you need to ensure your preference, please contact our Box Office to buy your tickets over the phone.
  • Due to limited seating, we are currently requiring patrons to purchase a minimum of 2 tickets.
  • All sales are final and we do not offer refunds.

Click to Enlarge:

Step 2: Check in at the Theatre

  • We strongly recommend arriving at the theatre at least thirty minutes before the performance time.
  • When you arrive, please check in at the main entrance. A Staff Member will greet you and give you your seating row and numbers.
  • Each guest in your party must answer “no” to the following questions before they enter the building:
    • Have you been in close contact with someone who is suspected or confirmed to have had COVID-19 in the last 14 days? (NOTE: Healthcare workers caring for COVID-19 patients while wearing appropriate personal protective equipment should answer “no” to this question)
    • Have you had a fever or felt feverish in the last 72 hours?
    • Are you experiencing any respiratory symptoms, including a runny nose, sore throat, cough, or difficulty breathing?
    • Are you experiencing any new muscle aches, significant tiredness, or chills?
    • Have you had any new changes in your sense of taste or smell?
    • Have you traveled in the past 14 days either:
      • Internationally (outside the U.S.),
      • By cruise ship, or
      • Domestically (within the U.S.) outside of NH, VT, or ME on public transportation (e.g., bus, train, plane, etc.)?
  • If you answered “yes” to any of the above questions, we will not be able to allow you into the theatre. While we cannot provide a refund, we will let you exchange your ticket for another performance.
  • Once you are checked in, we ask your party to remain outside in our parking lot and garden area, or in your car until we call your seating row for entrance to the theatre.
  • Concessions will be available for cashless purchases only while outside before the show. Please keep in mind that this will be your only opportunity to purchase concessions and you may bring your purchases into the theatre with you. All available food and drink items are individually wrapped and sealed for your safety. At present, we will not be offering mixed drinks, but will still have beer, wine, water, soda, chips, and an assortment of candy.

Step 3: Entering the Building and Watching the Show

  • When your seating row is called, please make your way to the main entrance. One row will be brought into the building at a time by an Usher.
  • All patrons, staff and volunteers (over the age of 2) must wear face coverings when entering and exiting the building, waiting in lines, and going to the restrooms. Face coverings are strongly recommended when seated and watching the performance.
  • Restrooms are open and are sanitized between performances.
  • The Theatre Seats are sanitized between performances.
  • Please note the perfomer(s) will not be wearing a mask during the performance, however, per state guidelines, they will be appropriately distanced from the first row of patrons.
  • Performances run between 60 to 75 minutes long and have no intermission. The reason behind this is to ensure no congregating in the lobby or bathroom areas.
  • Patrons MAY NOT change seats during the performance.
  • At the end of the performance, the audience will exit one row at a time out our Emergency Exit door, located on the opposite wall from the entrance.
  • At this time, we cannot allow patrons to meet the performers or wait for them in the lobby.

Final Thoughts

  • Please note that our staff and volunteers will also be masked. Even our performers are masked before and after the performance.
  • For your convenience, we have hand sanitizer stations available at the entrance to the building and the auditorium.
  • These new policies and procedures are part of the NH State Guidelines for operating a performing arts venue, and therefore we are legally required to enforce them.
  • Should any member of your party refuse to comply with any of these rules upon arrival or during the performance, we reserve the right to refuse service and there will be no refund.
  • While all reasonable precautions are being made to keep patrons and staff safe, please note that each patron is attending at their own risk. If you are part of a population vulnerable to COVID-19, or live with someone who is, we recommend not attending our performances.
  • Thank you for understanding and we truly hope you enjoy the show!


An Important Video Announcement from our Executive Staff regarding Covid-19 and its effect on our Summer Producing Season …

Want to know how you can help us during this difficult time?
Learn more about our “Just the Ticket” Fundraising Drive!


“These past few months have been a very difficult time for all of us as we navigate the challenges of Covid-19 and its impact on the state of our health and economy. Unfortunately, the Board of Trustees and Executive Staff have come to the same conclusion as so many other theatres here in NH and throughout the country. Jean’s Playhouse will not be able to produce its 2020 summer season as planned, and will be postponing the season until 2021. For those who have subscriptions, you will have the option of turning your subscription into a receipted donation, transferring it over to next year, or getting a full refund. Look for an email in the coming weeks.

This was not an easy decision and it came down to two basic realities: One is that we cannot risk the health of our patrons, volunteers, and North Country community. Nor can we gather more than 60 actors, musicians, directors, designers, and production staff from all over the country without guaranteeing their health. Second, we cannot ignore the financial implications of moving forward with the expenses of a summer season that may only bring in half of the projected income, or possibly less, because of what we understand will be the limitations of phased opening.

This past Fall, we were able to make many substantial changes to our model, including successfully ending our long-time building debt thanks to the hard work of many, and the generous support of the Bruce G. Alexander Trust. This could not have happened at a better time, and because of it, Jean’s Playhouse will be able to re-emerge successfully when this is all over, but your support is key. We understand that our donor and patron base is dealing with their own struggles. But if you can, please help Jean’s get back on top with a donation to the annual fund. We lost $25,000 in spring ticket sales along with a heavy decline in donations and business sponsorships. If you are able to help, we greatly appreciate donations of any size.

Our 2020 summer season was shaping up to be one of the best yet, featuring great shows including MAMMA MIA and THE HUNCHBACK OF NOTRE DAME. While we are all disappointed about the cancellation, the good news is you already know that next summer will be a phenomenal season! In the meantime, we will take things one day at a time as we assess whether or not we might be able to present entertainment in the Fall or even a few small acts in August. Keep an eye on our website, social media, and e-blasts for updates.

We will all get through this. It is a tough time, but the arts have a way of prevailing, and we know we can make it through with your help and the support of some of our familiar and loyal guest artists. We wish the best to you and your loved ones. We hope to see you soon.”

Best wishes,

Joel Mercier, Producing Artistic Director
Lyn Osborne Winter, Managing Director

Learn more about our “Just the Ticket” Fundraising Drive!

  • Buy Tickets

    Buy Tickets to any of the upcoming shows and events by calling our Box Office at 603-745-2141 or click below to purchase online now!

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  • Mission and Vision

    Jean’s Playhouse is guided by its Mission: "To celebrate the human experience through artistic expression" and Vision: "A premier center for the arts from the heart of the White Mountains."

  • Get Involved

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