Covid-19

Covid-19:
New Policies & Procedures
To Keep our Staff & Patrons
Safe During a Visit

 

Step 1: Buy your Tickets

  • We strongly encourage you to purchase your tickets ahead of time as seating is limited. You can buy online or you can call our Box Office at 603-745-2141 and leave a message.
  • The theatre is limited to only 25 – 35% capacity (66 – 90 tickets) in order to keep groups safely distanced. Because of this, seating will be assigned by staff based on party sizes in order to best accommodate as many parties as possible. Changing seats upon arrival will not be possible.
  • When purchasing online, you will have an option to provide a seating preference. We cannot guarantee all requests will be honored, but we will certainly try our best on a first come first served basis. If you need to ensure your preference, please contact our Box Office to buy your tickets over the phone.
  • Due to limited seating, we are currently requiring patrons to purchase a minimum of 2 tickets.
  • All sales are final and we do not offer refunds.

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Step 2: Check in at the Theatre

  • We strongly recommend arriving at the theatre at least thirty minutes before the performance time.
  • When you arrive, please check in at the main entrance. A Staff Member will greet you and give you your seating row and numbers.
  • Each guest in your party must answer “no” to the following questions before they enter the building:
    • Have you been in close contact with someone who is suspected or confirmed to have had COVID-19 in the last 14 days? (NOTE: Healthcare workers caring for COVID-19 patients while wearing appropriate personal protective equipment should answer “no” to this question)
    • Have you had a fever or felt feverish in the last 72 hours?
    • Are you experiencing any respiratory symptoms, including a runny nose, sore throat, cough, or difficulty breathing?
    • Are you experiencing any new muscle aches, significant tiredness, or chills?
    • Have you had any new changes in your sense of taste or smell?
    • Have you traveled in the past 14 days either:
      • Internationally (outside the U.S.),
      • By cruise ship, or
      • Domestically (within the U.S.) outside of NH, VT, or ME on public transportation (e.g., bus, train, plane, etc.)?
  • If you answered “yes” to any of the above questions, we will not be able to allow you into the theatre. While we cannot provide a refund, we will let you exchange your ticket for another performance.
  • Once you are checked in, we ask your party to remain outside in our parking lot and garden area, or in your car until we call your seating row for entrance to the theatre. Patrons will be allowed in the lobby, a few at a time, to purchase concessions or use the restrooms.
  • Concessions are available for cashless purchases only in the lobby. All available food and drink items are individually wrapped and sealed for your safety. At present, we will not be offering mixed drinks, but will still have beer, wine, water, soda, chips, and an assortment of candy.

Step 3: Entering the Building and Watching the Show

  • When your seating row is called, please make your way to the main entrance. One row will be brought into the building at a time by an Usher.
  • All patrons, staff and volunteers (over the age of 2) must wear face coverings when entering and exiting the building, waiting in lines, and going to the restrooms. Face coverings are strongly recommended when seated and watching the performance.
  • Restrooms are open and are sanitized between performances.
  • The Theatre Seats are sanitized between performances.
  • Please note the perfomer(s) will not be wearing a mask during the performance, however, per state guidelines, they will be appropriately distanced from the first row of patrons.
  • Performances run between 60 to 75 minutes long and have no intermission. The reason behind this is to ensure no congregating in the lobby or bathroom areas.
  • Patrons MAY NOT change seats during the performance.
  • At the end of the performance, the audience will exit one row at a time out our Emergency Exit door, located on the opposite wall from the entrance.
  • At this time, we cannot allow patrons to meet the performers or wait for them in the lobby.

Final Thoughts

  • Please note that our staff and volunteers will also be masked. Even our performers are masked before and after the performance.
  • For your convenience, we have hand sanitizer stations available at the entrance to the building and the auditorium.
  • These new policies and procedures are part of the NH State Guidelines for operating a performing arts venue, and therefore we are legally required to enforce them.
  • Should any member of your party refuse to comply with any of these rules upon arrival or during the performance, we reserve the right to refuse service and there will be no refund.
  • While all reasonable precautions are being made to keep patrons and staff safe, please note that each patron is attending at their own risk. If you are part of a population vulnerable to COVID-19, or live with someone who is, we recommend not attending our performances.
  • Thank you for understanding and we truly hope you enjoy the show!